We watch your check-in data, flag the members going quiet weeks before they quit, and win them back in your voice — then hand you a monthly receipt of the revenue you kept.
Send one anonymized check-in export. Get your at-risk list back within 48 hours. No card, no call required.
By the time someone emails you to quit, they decided 60 days ago. The decision shows up in your check-in data long before it shows up in your inbox — as a slow fade almost nobody is watching.
The fade curve. Visits drop before membership does. Weeks 5–7 are where a text still works — and where nobody is looking.
Works with any system that exports a CSV: Mindbody, Zen Planner, PushPress, Wodify, Glofox, or the door-fob log.
One file, once a week, emailed to audits@themembersaver.com. We'll set the export up with you the first time — it's about four clicks.
We run the fade rules over your attendance history and rank who's slipping — including how long the window's been open on each one.
Personal, specific, and from you — not a newsletter. Pause-instead-of-cancel, a check-in from their coach, a return offer. You approve the two you want to use.
A monthly report with the number that matters: members saved, and the dollars they represent. Measured against a holdout group, so it's a real number.
We hold back a random fifth of your at-risk list and message nobody in it. The difference between the two groups is what we actually did — not what we'd like to claim we did.
The free audit runs on three columns: a member ID, a join date, and visit dates. No names, no phone numbers, no emails. The fade analysis doesn't need them — and you shouldn't be emailing member contact details to a stranger. (If you become a client, we sign a one-page data agreement before any contact info changes hands, and we delete it when you leave.)
The average member is worth around $120 a month and stays about 20 months. Saving five of them protects roughly $12,000 in lifetime revenue.
Send one anonymized check-in export. Within 48 hours you'll get your at-risk list, ranked, with the fade curve explained. No cost, no card, and you keep the list whatever you decide.
Most platforms can show you a report if you go looking for it. None of them read it for you, decide who's actually fading versus on vacation, write the message, send it, and prove what it recovered. That's the difference between a feature you never open and someone doing the work.
A flagged member who was messaged and returned for at least 4 visits within 30 days — minus the rate at which the untouched holdout group came back on their own. That subtraction is the honest part: it strips out the people who were coming back anyway.
The opposite — it's the most personal message they'll get from you. One person, one note, referencing that you noticed they haven't been in. And the highest-performing offer isn't a discount, it's "pause instead of cancel," which saves the relationship rather than buying a month.
Good. Don't. The free audit needs member IDs, join dates, and visit dates — nothing that identifies a human being. Contact details only enter the picture if you hire us to actually send messages, and that comes with a one-page data agreement and deletion on termination.
Almost all of them can, even the ancient ones — and we'll find it with you on a five-minute screen share. If yours genuinely can't, we'll tell you straight rather than sell you something that won't work.